Get in Touch

We’re a real team and we actually read every message. Whether you have a question about sizing, need help with an order, or just want to tell us about your pet — we’re here.

Contact Us

📧 Email: support@petivoo.store
We reply within 24 hours, 7 days a week.

📸 Instagram: @petivoo_petlovers
DM us for quick questions — we respond there too.

Order Questions

If you’re reaching out about an existing order, please include your order number in your message so we can look it up faster.

You can also track your order at petivoo.store/pages/order-tracking.

Returns & Exchanges

We have a 30-day return policy. To start a return, email support@petivoo.store with your order number and reason for return. We’ll take it from there.