About Petivoo — Premium Pet Store Built for Pet Parents
We Built the Pet Store We Couldn't Find
Premium products. Honest prices. Real care.
Our Story
We started Petivoo because we were frustrated.
Not with our pets — we love them. We were frustrated with the options available to us as pet parents who wanted better. Generic products. Slow shipping. Stores that clearly cared more about moving inventory than about the animals actually using the products.
So we started asking a different question.
Instead of “what can we sell?”, we started asking “what would we actually buy for our own pets?”
That question changed everything.
Every product in the Petivoo catalog went through that filter. If we wouldn’t use it on our own animals — it doesn’t make the cut. No exceptions.
What We Believe
- Your pet’s comfort and safety are non-negotiable.
- Great pet products don’t have to look bad in your home.
- Pet parenting should be easier, not harder.
- You deserve honest information to make the right choice.
Our Promise
- ✅ Every product is tested or hand-reviewed before it reaches our catalog
- ✅ We answer every customer email within 24 hours, 7 days a week
- ✅ If something doesn’t work for your pet, our 30-day return policy is genuine — no hoops, no drama
- ✅ Free shipping on qualifying orders, delivered across UAE and the GCC
Reach Us
Email: support@petivoo.store
Instagram: @petivoo_petlovers
Response time: Within 24 hours, 7 days a week